customer service
shipping
All jewellery is made by order ,which means there is no stock and the piece will be made exclusively for you.All orders are custom packaged with special care to ensure the quality and safety of your purchase.
all our jewelry is made by orders please allow 2-3 weeks (excluding shipping) for your jewelry to be crafted and shipped. Due to the manual process of creation we appreciate the understanding for any delay that may occur.
After the payment is successful, you will receive an email from contact@ludovistudio.com confirming your purchase. If you can’t find it in your mailbox, please check SPAM.
Returns
At Ludovi studio you have a period of 7 days from the receipt of your package to initiate the following processes: we offer an exchange of size, or if you prefer, you can return the item to us and receive a voucher for the amount to be spent in our site.
As we offer a handmade-to-measure artisanal product, we do not accept refunds, so we recommend that purchases be made responsibly.
If you have any questions about any piece before making a purchase, please do not hesitate to contact us at contact@ludovistudio.com . We will gladly address any questions or concerns you may have.
In the event you receive an item that you believe is damaged or defective, we require that you email contact@ludovistudio.com within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item changes and returns are only approved when the pieces don’t show any usage marks, are inside the respective box and with the corresponding purchase invoice. We do not accept exchanges of customised pieces that were made according to customer specifications. The customer is responsible for return shipping charges both ways.
If you purchased a ludovi piece from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.
Kindly noted that an order is final once confirmed, no cancellation or refund can be done.
PRIVACY POLICY
We are the sole owners of the Information collected on this site. We only have access to collect information that you voluntarily give us. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our site, other than as necessary to fulfill your E.G to ship an order.
Personal information you disclose to us
We collect personal information that you give us when you purchase something from our online store, make an account, contact us or sign up for our newsletter.
The personal information we collect when you order a piece can include the following:
Personal Information. We collect first name, maiden name, last name, and nickname; email addresses; current and former address; and other similar data.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by squarespace. You may find their privacy policy link(s) here: https://pt.squarespace.com/privacy/
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
UNLESS YOU ASK US NOT TO, WE MAY CONTACT YOU VIA EMAIL IN THE FUTURE TO TELL YOU ABOUT SPECIALS, NEW PRODUCTS OR SERVICES, OR CHANGES TO THIS PRIVACY POLICY.